Elizabeth Rose, NMLS #252686
Certified Mortgage Planning Specialist®
TREC MCE Provider #9879
Movement Mortgage NMLS 39179
1600 Airport Freeway, Suite 501
Consumers wishing to file a complaint against a Mortgage Banker or a Licensed Mortgage Banker Residential Mortgage Loan Originator should complete, sign and send a complaint form to the Texas Department of Savings and Mortgage Lending, 2601 North Lamar, Suite 201, Austin, TX 78705. Complaint forms and instructions may be downloaded and printed from the departments website at www.SML.Texas.gov. A toll-free consumer hotline is available at 1-877-276-5550.
The Department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed Mortgage Banker Residential Mortgage Loan Originators. A written application for reimbursement from the recovery fund must be filed with and investigated by the department prior to the payment of a claim. For more information about the recovery fund, please consult the department’s web site at www.SML.Texas.gov